Fixer-upper reveals hidden damage after inspection

Fixer-upper reveals hidden damage after inspection

COMPLAINT: Carol Civetta, Norwood, Mass.

"When I bought a house, Tiger Home Inspection of Braintree [Mass.] told me most of the things that were found could easily be fixed. However, we ended up having massive water damage.

"In addition, a rotted header beam caused structural damage, costing me a small fortune to have fixed. The bottom line, they said, was they 'can't see though walls.' Their customer service was nonexistent."

DESIRED RESOLUTION: "I would like Tiger Home Inspection to reimburse me for the repairs."

COMPANY RESPONSE: Bill Delaney, quality assurance supervisor, Tiger Home Inspection

"I explained that on the day of the inspection, we could not possibly have known the extent of the damage. A home inspection is a visual investigation of the readily accessible areas and components of a home.

"There is no destructive probing or dismantling of any components. The member knew she was buying a fixer-upper. Tiger Home Inspection denies any and all liability for the damages and subsequent repairs to the home."

STATUS: Stalemate


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