Fixer-upper reveals hidden damage after inspection
COMPLAINT: Carol Civetta, Norwood, Mass.
"When I bought a house, Tiger Home Inspection of Braintree [Mass.] told me most of the things that were found could easily be fixed. However, we ended up having massive water damage.
"In addition, a rotted header beam caused structural damage, costing me a small fortune to have fixed. The bottom line, they said, was they 'can't see though walls.' Their customer service was nonexistent."
DESIRED RESOLUTION: "I would like Tiger Home Inspection to reimburse me for the repairs."
COMPANY RESPONSE: Bill Delaney, quality assurance supervisor, Tiger Home Inspection
"I explained that on the day of the inspection, we could not possibly have known the extent of the damage. A home inspection is a visual investigation of the readily accessible areas and components of a home.
"There is no destructive probing or dismantling of any components. The member knew she was buying a fixer-upper. Tiger Home Inspection denies any and all liability for the damages and subsequent repairs to the home."
New to the Boston Penalty Box
Evolution Remodeling Inc.
Failed to respond to Jeanne Newman's request for a refund for what she says was an incomplete general remodeling job.