Falling fence issues go unresolved
COMPLAINT: Steven Fogarty, Lehi
"Wasatch Front Fence installed a cedar fence with one steel-framed gate. I [recently] noticed the south part of my fence was falling down. I called Anthony Salazar, the owner, who agreed to come out and inspect it. About two weeks later, after missing several appointments, Mr. Salazar finally came out to inspect the broken down fence.
As Mr. Salazar shook his shoddily constructed fence, I shook my neighbor's fence, constructed at the same time as mine. It didn't budge. Apparently Mr. Salazar was demonstrating that the problem was I live on a hill. This wasn't an issue for our neighbors on both sides of us, both of whose fences are rock solid.
In the end, this fence is literally falling down less than two years after it was installed. Mr. Salazar doesn't back up his work [or] keep his word. At the conclusion of his visit to inspect the fence, he told us he would send a salesman to bid on fixing the fence.
After about one week, I called Mr. Salazar to get an estimated time of arrival on his salesman. He told me the fence had been built more than two years ago, which isn't true, and I was on my own. He then hung up the phone."
DESIRED RESOLUTION: "I want the fence fixed."
RESPONSE: Melanie Salazar, office manager, Wasatch Front Fence
"Wasatch Front Fence has a one-year warranty on workmanship. This is standard in the industry. The member called to say the fence we installed less than one year ago had two panels that came loose.
Anthony Salazar went to his property, in good faith, with every intention of addressing the problem. When he checked our company records, he discovered the fence was installed more than two years ago."