Failed photography session leaves customer waiting

Failed photography session leaves customer waiting

COMPLAINT: Kay Fulton, Dallas

"I paid $75 for a photo session with my two sons and me at Shawn Northcutt Photography in Dallas. I really liked the photos and wanted to order some, but Shawn said his hard drive crashed and he was unable to retrieve them.

"He said we should do another photo session and he'd give us a free 8-by-10 and a $50 gift certificate toward our order. We did another photo session, but I haven't been able to get any photos or communication from Shawn Northcutt - he won't return my calls or e-mails.

"My sons live out of state and getting the two sessions organized wasn't easy."

DESIRED RESOLUTION: "I want the photos from the sessions I paid for."

STATUS: Penalty Box


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Comments

Gary Stockton

Subject:

What a shame. If he had backed up with BounceBack Ultimate he could simply have started his computer from the external drive and kept your photography session going. Hopefully he learned a lesson and now has a good backup solution.

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