Exterminators allegedly kill flowers at Palm Harbor home
COMPLAINT: Sylvie Berube, Palm Harbor, Fla.
"I hired Hughes Exterminators [then known as Top Notch Pest Control] in Tampa [Fla.] for insecticide and weed control on my lawn and flower beds. The lawn treatment went well, but the flower bed work was terrible. Many of the flowers are dead or dying. They offered a $72 check to reimburse me, but the lost flowers were worth $397. The check they sent wasn't signed, so I can't cash it."
DESIRED RESOLUTION: "I would like to be reimbursed $397."
RESPONSE: Michael Carli, branch manager, Hughes Exterminators
"Hughes Exterminators always wishes to be 'reconciled rather than be right.' It would be our pleasure to refund her the $397. We will need her to send back the original unsigned check."