Evesham homeowner says flooring company won’t pay damages

Evesham homeowner says flooring company won’t pay damages

Member complaint

I hired Home Depot in West Berlin, New Jersey, to install vinyl flooring in my kitchen. I gutted my kitchen and installed underlayment on the floor. Home Depot subcontracted American Carpet to do the actual installation. When they found out I installed the underlayment, they said it could affect the warranty on my vinyl and they needed to inspect it, which never happened.

The installers charged me an additional $350 to hammer my nails further in and put in more nails. When they finished the job and left, I started to hear a dripping sound. I looked up at the ceiling below my kitchen. It was bubbling and water was dripping around my window trim. I shut off the water and called a plumber. He found a nail through a pipe under my kitchen floor, which leaked onto my newly finished family room.

I complained to Home Depot, and they submitted a claim to American Carpet. Then they told me they wouldn’t honor it because I could’ve driven the nail through the pipe. But I installed the underlayment almost two weeks before they put in the floor, and the pipe was completely punctured. The plumber who inspected it said my ceiling would have collapsed at some point if water leaked for two weeks through the punctured pipe.

I want a $2,000 refund and for them to hire a company to do the needed repair work.

Brian Glotfelty, Evesham, New Jersey


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