Encino company rebuilds balcony after rot damage

Encino company rebuilds balcony after rot damage

After Angie’s List member John Lee found a leak in the second-floor balcony that led to the first-floor ceiling in his home in Arcadia, California, he knew something needed to be done.

“The water was dripping through the ceiling paint,” he says.

He searched Angie’s List for someone to do the repair and found Encino, California-based Nexxus Remodeling.

“I chose Nexxus Remodeling based on member reviews on Angie’s List and the experience that its members had,” he says of the highly rated company.

But he didn’t rely solely on others’ experiences to make his decision.

“Reviewing the reviews is only the first part of my evaluation process to my choosing between vendors during a bid,” he says. “The meet, greet, presentation and explanation of the project are just as important to me in finding the right vendor for my needs.”

According to Lee, owner Tony Panterra said the wood underneath the tiles of his balcony floor wouldn’t be rotted out in a best-case scenario, but the damage could be a lot worse, and they wouldn’t really know the extent of it until they started demolition.

After starting the work, Panterra showed Lee that the wood underneath was, indeed, rotted, so additional work needed to be done.

Panterra and his company rebuilt the balcony, which included building new wooden supports underneath it, installing the flooring and awning, applying stucco and painting, for a total cost of $44,500.

Lee says he appreciated Panterra’s communication.

“My favorite part of the project was when Tony would stop by and explain to me the progress of the work done after each phase and the steps to be taken for the next phase,” he says. “I like knowing how everything will be done for my home, and it is also a great learning experience as well for me, as I am not in their field of expertise.”

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