Electric fence scares dog, member says

Electric fence scares dog, member says

Member complaint

I hired Invisible Fence of Central Delaware in Middletown, Del., to install a fence and help train our 15-pound dog to stay within the boundaries. The install went fine, and training was brief, but I understood the process.

I had problems with the dog even going outside from the start. He would start shaking and I couldn’t get him to even approach the boundary flags. At this point, I had the installer come back and check the strength level on the dog collar. It was set way too high for a small dog.

I continued to call the office complaining and asking for help. Sometimes we got a person, but most of the time we got the answering machine.

My vet suggested we ask for a refund. At this time, we had seven calls into Invisible Fence, and when my wife called them, they said that they had no records of anyone calling or any complaints.

The installer finally called back and said the fence was working to contain the dog so they didn’t have a problem. I guess I didn’t understand that having a dog that was afraid to leave the house was considered a success.

I want a $1,000 refund.

Mike Nugent, Smyrna, Del.

Status

Penalty Box

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