East St. Louis waste management issues refund after unnecessary charge

East St. Louis waste management issues refund after unnecessary charge

Member complaint

I ordered a 40-yard dumpster online for a demo project.

Waste Management of East St. Louis, Ill., showed up unannounced a week later to remove the dumpster. I told the driver that it wasn’t due to be picked up for three more weeks. He was nice and left.

When I completed my project, I called back to have the dumpster removed. They did so promptly.

Many weeks later, I received a bill stating my balance was past due. I contacted them and was told there was an overweight charge and $10 a day charge for each day past a week. Although I feel like this should have been disclosed upfront, I can accept those charges. My main issue is that they charged me $150 for the first trip they made to pick up the dumpster.

I explained to the representative that I had my dumpster set up for a month service, and was told that someone had forgotten to note that on the account. They said they couldn’t do anything about the charge.

I would like that $150 refunded.

Robert Mertens, Wentzville, Mo.

Provider Response

The customer is correct. Our representative didn’t communicate with our operations department about the customer’s request.

Adriana Ramirez, WM Cares representative

Status

Resolved

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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