Durham movers resolve consumer complaint

Durham movers resolve consumer complaint

Member Complaint

I hired Trosa Moving of Durham to load up the truck for my move from Raleigh, N.C., to Albuquerque, N.M. This is a non-profit organization that gives jobs to recovering alcoholics. That sounds great, but I was very displeased with the job they did.

It looked like they had just thrown the items into the truck; everything was in disarray. Every piece of wooden furniture that I own has scratches and gouges on it due to the move. The dryer has a dent in the top, too. They also damaged my 140-year-old heirloom table, after I’d specifically asked them to be careful with it.

I rented 24 moving blankets and they only used 10 of them. It didn’t seem like they knew what they were doing.

I contacted them and didn’t hear back. I’d like a refund of $250 to cover the loading cost, rental for blankets they didn’t use and repairs to my damaged items.

Billy Teninty, Albuquerque

Status

Resolved

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