Drywall contractor refunds member after ceiling repair dispute

Drywall contractor refunds member after ceiling repair dispute

Member complaint

I hired Hudson Construction of Santa Ana, Calif., to repair the drywall of my kitchen ceiling. I planned to paint the ceiling once the drywall was finished, and owner Troy Hudson assured me he had the years of experience in doing drywall work and he would send an employee that would be able to match the ceiling with the surrounding area.

His employee, Ricardo, was more than an hour late for the appointment, saying that he knocked on a neighbor’s door. I showed the employee my ceiling and talked to Troy over the phone since he was at another site.

They quoted a price and said the job would take four hours. I said it wouldn’t take four hours, but they insisted it would. I noticed that if Ricardo didn’t take an hour break and talked on his cell phone multiple times, the job would’ve taken one or two hours.

I paid for the job, but it doesn’t match. I had a cabinet/construction expert and a neighbor look at it to make sure I’m not just being picky, and they both said it needs to be redone. I’ve called and emailed Troy, but he doesn’t seem interested in fixing it or refunding my money so I can hire someone else to fix it.

I want a $184 refund.

Lia DeQuardo, Laguna Hills, Calif.

Status

Resolved

Editor’s note: Owner Troy Hudson refunded the member to resolve the issue. the full refund as the member requested.

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Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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