Driveway construction leaves puddles and ruts, member says

Driveway construction leaves puddles and ruts, member says

Member complaint

I hired Mosley Driveway Maintenance of Miami to rip out my existing asphalt driveway and install a new one. The driveway today is worse than it was before they arrived.

The old driveway had roots and puddles in it. I wanted the new driveway sloped to avoid puddles at the garage door. I got three estimates, and this one was the most expensive. I believed the owner’s claims about the quality of his work.

After paying a 50 percent down payment, it took more than a month for a crew to show up, and they worked for two days.

When the company asked for the remainder of the payment, I questioned the quality of the work. It just didn’t look right, and I asked if we could hose it down to make sure there were no puddles. The owner started screaming and yelling at us and made my baby start to cry because he was so startled.

I gave the owner the benefit of the doubt and paid him anyway. That was a mistake. It rained that afternoon and immediately puddled at our door and several spots in the driveway. I called to let him know and got no response.

I waited three days before driving on it as requested. Car tires left gouges in the driveway, which created more puddles.

I’ve now been calling the company for more than a month requesting repairs. The owner did say he would be back, but never showed. Since the work was done, I discovered that he charged us an extra $300 for a permit that he never pulled.

I just want the work complete and done correctly.

Jacqueline Stetson, Miami

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!