Driveway begins to crack weeks after installation
COMPLAINT: John Westrich, Stanhope, N.J.
"I contracted Charlie's Paving to pave my driveway. The total cost of the job was $3,800, and the contract came with a two-year guarantee. Within two weeks of the completed job, I started noticing some significant cracks. I called Charlie [Cooper, the owner] regarding this, and he claims he sent someone to repair it. I later noticed the materials they used started coming loose. Again, I called Charlie repeatedly. He advised me that he'd have someone out by the end of the month. Tomorrow is the end of the month and no one has been out yet."
DESIRED RESOLUTION: "I'm looking for Charlie to properly pave the driveway. If he is unable, I expect a $3,800 refund."
STATUS: Penalty box
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Failed to answer John Westrich's complaint that they won't repair his driveway. First month in the box.