Drain pipe replacement in Norwalk allegedly rips up yard
Failed to respond to Alfred Rumbo's request for a refund for work he says was never completed. Third month in the box.
Didn't respond to Anna Capobianco's request for a refund for work she says wasn't done properly. Third month in the box.
Karl's Plumbing & HTG Co. Inc.
Hasn't addressed Burt Grossman's request they cement an access hole in his basement that he says they covered with plywood. Second month in the box.
Sasso Plumbing & Heating
Hasn't responded to James Delaney's request to repair areas of his lawn he says they damaged while replacing a drainage pipe. First month in the box.
COMPLAINT: James Delaney, Grand View, N.Y.
"I hired Sasso Plumbing & Heating to replace a drainage pipe. The contractor told me his machine would cause minimal damage to the lawn.
"The machinery caused a lot of damage to my yard. I called Sasso, and they told me it wasn't their responsibility."
DESIRED RESOLUTION: "I'd like them to repair the damaged areas or they need to reimburse me for the cost of having it done by a landscaper."
STATUS: Penalty Box
COMPLAINT: Elaine Sanders, Norwalk, Conn.
"Nado & Sons Paving Co. removed my old driveway and repaved it with new asphalt. As I approach the one-year mark of completion, I've noticed a few cracks developing.
I left numerous messages detailing my problem and haven't received a call back."
DESIRED RESOLUTION: "I want them to honor the one-year warranty and replace my driveway or refund my money."
RESPONSE: Walter Nado, president, Nado & Sons Paving Co.
"We installed and compacted the asphalt correctly. This driveway has been seal coated over since she had it newly installed, therefore the driveway itself is not visible.
"Why would you seal coat the driveway and cover it when you're trying to show there are cracks in it? Sounds fishy to me."