Drafty window dispute freezes conflict resolution
COMPLAINT: Gayle Gilbert, North Attleboro, Mass.
"T. Stewart Corp. of North Attleboro put in new windows, vinyl siding and built a new deck. The siding was OK, but there's a big gap in the top of the porch railing, and a draft [that comes through] the windows. After calling for a couple of weeks a foreman came out and took a look, but never came back."
DESIRED RESOLUTION: "I would like the problems fixed."
COMPANY RESPONSE: Tom Stewart, owner, T. Stewart Corp.
"Our company made numerous attempts to address these concerns. They were forewarned that pressure-treated wood decking often shrinks, which is causing the railing to not line up perfectly. The window salesman has been to the residence twice to inspect the windows and no drafts were observed.
"We've already explained, over the phone and through the foreman, that there are no further actions available to satisfy the member's requests."