Drafty window dispute freezes conflict resolution

Drafty window dispute freezes conflict resolution

COMPLAINT: Gayle Gilbert, North Attleboro, Mass.

"T. Stewart Corp. of North Attleboro put in new windows, vinyl siding and built a new deck. The siding was OK, but there's a big gap in the top of the porch railing, and a draft [that comes through] the windows. After calling for a couple of weeks a foreman came out and took a look, but never came back."

DESIRED RESOLUTION: "I would like the problems fixed."

COMPANY RESPONSE: Tom Stewart, owner, T. Stewart Corp.

"Our company made numerous attempts to address these concerns. They were forewarned that pressure-treated wood decking often shrinks, which is causing the railing to not line up perfectly. The window salesman has been to the residence twice to inspect the windows and no drafts were observed.

"We've already explained, over the phone and through the foreman, that there are no further actions available to satisfy the member's requests."

STATUS: Stalemate

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bruce coker


In reference to the Atlanta stalemate, and the window problem, I can tell you that most window leaks are cause from improper installation not the actual window. I am going to assume that the homeowner bought a good window. It would be my guess that proper insulation and caulking was not packed between the window jamb and the building. Part of this can be corrected with some of the spray in foams such as that found at builders supplys. This said, this is not the greatest problem. Air leaks will also mean water leaks so the windows were prehaps not properly caulked. The solution will most likely be suggested to face caulk but this is not the best. Caulking manufacturers have clear instructions on the size and installation of caulk for long term performance. Water intrusion can result in mold, and over time structural damage. I suggest the owner call a waterproofing company in to look at the problem. Having not seen the deck or windows this suggestion is what it is; however the deck problem may be solved by trim to close the gaps much like trim around doors, baseboards etc.

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