Door installation dispute opens up in Seattle

Door installation dispute opens up in Seattle

COMPLAINT: Sylvia Pollack, Seattle

"NW By NE Carpentry & Handyman Services installed a screen door.

"When Joshua Koren, the owner, came to look at the job and give me a bid, I pointed out that the door I had bought might not be the right size. He looked at it, made measurements, and assured me he could "make it fit."

"He dropped tools on the freshly painted porch, which now has gouges in it. He pried off part of the door frame, cut it down and put it back. It now is a splintered mess.

"He hung the door, but there is a large gap on three sides, so the whole purpose of having a screen door is moot. I now have to buy another door and am hiring someone else to install it and repair the damage."

DESIRED RESOLUTION: "I would like to be reimbursed for the cost of the door, $87.59, and labor."

COMPANY RESPONSE: Joshua Koren, owner, NW By NE Carpentry & Handyman Services

"The door frame was not the original, since it had been added on. I offered to install new door casing, which would have fixed the gaps, but the member said no.

"I was not using heavy tools, which would have caused damage to the porch, which she told me was painted two years ago.

"In my business, customer satisfaction is extremely important, therefore I will reimburse her for the door and labor."

STATUS: Resolved

Editor's note: The member informed Angie's List that she received check.


More Like This

Seattle landscaper accused of being a no-show

Homeowner claims a landscaper she hired to do lawn work on a home she was getting ready to sell never showed up to do the work. She wants to be refunded the money she prepaid him.

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!