Door company accused of improper finishing

Door company accused of improper finishing

COMPLAINT: Richard Oder, Gahanna, Ohio

"I had Columbus Door remove and replace my front door and the door from the house to the garage. Scott [Marshall, the owner] told me the glass for the front door was on back order.

"When the doors arrived, they had been damaged in a truck delivery, so he agreed to take 5 percent off their price."

"The doors went in okay, but the trim on the outside wasn't ready when Scott showed up. In addition, the garage door was not finished correctly. I had originally agreed to have the door stained on the inside and painted white on the outside, but the entire door was stained.

"After a week, the front door would no longer lock. I have called Scott and left him messages, but haven't received a call back."

DESIRED RESOLUTION: "I would like Scott to either fix my door so it will shut correctly, or pay for another reputable door installer to fix the issue."

STATUS: Penalty Box


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!