Dispute over crooked patio straightened out

Dispute over crooked patio straightened out

COMPLAINT: Greg Pyles, Chardon, Ohio

"Rocco & Associates Construction Inc. of South Euclid poured my cement patio. It looked great! Two days later, the crew cut expansion joints in the patio. I noticed right away that the joints were crooked. They said they could fix them with caulk. I told them their solution wasn't acceptable."

DESIRED RESOLUTION: "I would like a $500 refund."

COMPANY RESPONSE: Ruthann Dilillo, owner/president, Rocco & Associates Construction Inc.

"I want the customer to be happy, so I mailed him a check."

STATUS: Resolved


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