Dispute erupts over Palos Heights plumbing costs
COMPLAINT: Grace Schaar, Palos Heights, Ill.
"My issue: Three other plumbers have stated that the work would run between $85 and $115. I paid $488. Also, he drove his truck up on my driveway, which cracked the concrete."
DESIRED RESOLUTION: "I want a refund of $350."
RESPONSE: Mark Brennan, president, Yes! Plumbing
"I have personally investigated this case and have determined the following: The client reported tech time as 15 minutes. The GPS truck-tracking system contradicts this, showing 45 minutes travel and one hour and 30 minutes in the home.
"Regarding the cracked driveway, our service manager made a personal visit to the property and took pictures of previous patches and old debris in the 'new' cracks, disproving this claim.
"The proper job code and price were selected from our up-front price guide. A review of the contract documents shows all procedures were followed correctly:
a) Prior to start of work, client's signature acknowledged cost for work;
b) Prior to start of work, client was informed of and waived in writing three-day right of recession;
c) Client received and signed for required State Attorney's brochure; and
d) Client signed for satisfactory completion of the work.
"Conclusion: The client has no basis for complaint."
New to the Chicago Penalty Box
ADT Security Services Inc.
Never responded to Terry Nelson's request to close his account after charging fees he believes were unjustified.
Skokie Maid & Cleaning Service
Failed to respond to Lindsay Sweet's reimbursement request for $200 for a ruined load of laundry and scraped baseboard mouldings that she says were caused by a disobedient maid.
Advanced Moving & Storage
Failed to respond to Rebecca MacKay's reimbursement request for damages she says the movers inflicted on her old and new residences, as well as to some furniture.
Fletcher Jones Automotive Enterprises
Failed to respond to Kathlyn Johnson's request for a refund for repairs she believes might have been unnecessary, as well as for the cost of a rental car and towing her car to a new service provider.
Carpet Mill Outlet
[Morton Grove] Failed to respond to Claire McCormack's request to correct errors made on the installation of carpet on stairs, or else refund $400.
All Appliance Repair Co.
Never responded to Kalajine Anigbogu's request to fix a noise problem with her refrigerator that she says started after the company handled another problem with the unit.