Disposal company does not take out the trash

Disposal company does not take out the trash

COMPLAINT: Ken Grubb, Puyallup, Wash.
"I signed up with Murrey's Disposal Co. Inc. for curbside garbage, recyclables and yard waste collection. They collect garbage weekly, and recyclables and yard waste biweekly. Most weeks, they pick up everything as scheduled. Garbage collection has been a sore point: I receive overweight fees on almost every bimonthly statement with the claim that the cans are more than an 80-pound limit. I carry the cans to the curb every week. I know I couldn't lift them if they weighed 80 pounds each.

"My wife and I began weighing the cans using our bathroom scale, and 67 pounds is the heaviest we've recorded. Thirty to 40 pounds is the norm, and I can usually carry the two cans, one in each hand. Recently, they refused to take the cans altogether, claiming they were more than 45 pounds each. Murrey's employs neither logic nor arithmetic, and their customer service is abysmal. I would never recommend them."

DESIRED RESOLUTION: "Murrey's should refund all overweight charges since they are completely arbitrary."

STATUS: Penalty box


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