Dishwasher repair disappoints Dallas customer

Dishwasher repair disappoints Dallas customer

COMPLAINT: Debbie Miller, Plano, Texas

"I hired Larry Rosenbaum from Justin Repairs & Installation Service to repair my dishwasher. He spent two-and-a-half hours taking it apart, cleaning the pump and reassembling it.

"Afterward, it didn't clean any differently than before. I called another appliance repair company, and they took apart everything that moved, cleaned it and put it back together in less than 30 minutes.

"I called Larry, and he said he would refund my money. Nothing happened. I've called and e-mailed him several times, with no response."

DESIRED RESOLUTION: "I would like to get my money back."

RESPONSE: Kyle Rosenbaum, office manager, Justin Repairs & Installation Service

"We had no idea this customer was dissatisfied as we have no record of any phone calls or e-mails from her since the work was done six months ago. We do guarantee our work and are refunding her the $162.50."

STATUS: Resolved

More Like This

Landscaping project leaves Dallas homeowner unhappy

Homeowner hires contractor to plant flowers, put down sod and repair sprinklers among other things. She claims many tasks were not completed to her satisfaction and is seeking a refund.

Leave a Comment - 1


Asit Boran Kar


We take care of your broken appliances. Our Burnaby Appliance Repair crews are licensed and trained to serve you the best.

View Comments - 1 Hide Comments

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!