Differing diagnoses on Largo air conditioning problem

Differing diagnoses on Largo air conditioning problem

COMPLAINT: Lisa Black, Largo, Fla.

"I hired Bayside Heating & Air Conditioning Inc to service my A/C unit. Their service man said the head pressure was high. He released some pressure and stated everything was fine.

"I asked him if the unit needed Freon. He told me to keep an eye on the outside unit and to put water on it if it got too hot. He gave me his cell phone number in case I had trouble.

"Later that day, I called because the temperature in the house reached 85 degrees, even though the thermostat was set at 78. He said this was normal and that I should call him back later if there were any more problems.

"I called another service company, and they came that evening. They found that the unit wasn't working due to a bad contactor, and it also needed to have Freon added. They installed a new contactor and filled the unit with Freon. It now works efficiently again."

DESIRED RESOLUTION: "I would like Bayside to refund the $464.50 I had to pay another company to fix the problems they missed."

RESPONSE: Gary Robinson, vice president, Bayside Heating & Air Conditioning Inc.

"During scheduled maintenance, our technician noted the head pressure was a little high, but nothing to worry about. There was no pressure released from the unit as the customer claims.

"The customer called him a few hours later and said it seemed like the house was not cooling down. He explained it may take a little while since the unit was off for a couple hours and the outdoor temperature was extremely hot and humid.

"He suggested that she give it another hour and if it did not feel right, call back and he would gladly stop back by. She never called him again. When she called our office after the other company had worked on her unit, we tried to explain the unit did not need Freon and the contactor was working when our tech was there. If it was bad, the A/C unit wouldn't have come on.

"We would have gladly sent a service man out at no charge, if we had been given the chance. We are sorry she overpaid another company for something she didn't need, but we don't feel we are responsible for that decision."

STATUS: Stalemate

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