Detroit remodeling project negotiation falls flat
A dream deferred
COMPLAINT: Janet Biermann, Ann Arbor, Mich.
"Dreammakers Bath and Kitchen of Ann Arbor met me at my house, measured and listened to my requests regarding a kitchen redesign. They required me to visit their showroom to review cabinets, floors, etc. On a third trip, they required me to sign a design agreement and pay $750 before they gave a quote, then scheduled a fourth meeting to review their design.
Lonnie's Tree Service
Never responded to Patricia Mann's complaint regarding unfinished tree service work. Third month in the box.
Hasn't responded to Bernice Johnson's complaint about a paver stone installation that she says they never started. Third month in the box.
Buy-Rite Window Corp.
Didn't respond to Ruth Lougen's request for window and door repairs she says were covered by lifetime warranty. First month in the box.
Dreammakers Bath and Kitchen of Ann Arbor
Never responded to Janet Biermann's refund request for a kitchen redesign she says failed to meet her specified parameters. First month in the box.
"At this meeting, they gave me a 'redesign' that minimally changed the kitchen layout. They gave a quote of $48,000 — 20 percent over what I said was my absolute ceiling of $40,000. They refused to provide any work or product itemization, which would have allowed me to decide where to cut corners. Instead, I had to make guesses.
"They gave me another quote of $42,000 — still in excess of my ceiling. They never gave me a design within my specified parameters."
DESIRED RESOLUTION: "I want the $750 design fee refunded."
STATUS: Penalty Box
COMPLAINT: Ruth Lougen, Troy, Mich.
"Buy-Rite Window Corp. replaced nine windows and a doorwall in my home. They did the work in 1991 but it had a lifetime warranty. I contacted them to replace the rollers on the doorwall and repair broken window seals.
"They told me I would have to pay $135, even though the lifetime warranty covers all service and repairs. They've set dates but never showed up. The warranty was lifetime for all service and repairs and they haven't honored it."
DESIRED RESOLUTION: "I want them to repair or replace the doorwall rollers and broken window seals."
STATUS: Penalty Box