Details of basement waterproofing disagreement murky

Details of basement waterproofing disagreement murky

COMPLAINT: Bonnie Broida, Solon, Ohio

"USA Waterproofing & Foundation Services of Twinsburg [Ohio] was going to waterproof my basement from the inside out. However, my structural engineer said the waterproofing needed to be done from the outside in. I went to USA Waterproofing's office to cancel my contract within the three-day time period, but they said they didn't have my deposit check yet but would send it back. That was three months ago and I still haven't received my money back."

DESIRED RESOLUTION: "I would like my $700 deposit back."

RESPONSE: Nichole Rosson, finance manager, USA Waterproofing & Foundation Services

"This member signed a contract with our firm approximately six years ago, then canceled it. She recently signed another contract that she never canceled, and then stopped communicating with our firm."

STATUS: Resolved


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!