Details of basement waterproofing disagreement murky

Details of basement waterproofing disagreement murky

COMPLAINT: Bonnie Broida, Solon, Ohio

"USA Waterproofing & Foundation Services of Twinsburg [Ohio] was going to waterproof my basement from the inside out. However, my structural engineer said the waterproofing needed to be done from the outside in. I went to USA Waterproofing's office to cancel my contract within the three-day time period, but they said they didn't have my deposit check yet but would send it back. That was three months ago and I still haven't received my money back."

DESIRED RESOLUTION: "I would like my $700 deposit back."

RESPONSE: Nichole Rosson, finance manager, USA Waterproofing & Foundation Services

"This member signed a contract with our firm approximately six years ago, then canceled it. She recently signed another contract that she never canceled, and then stopped communicating with our firm."

STATUS: Resolved

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