Denver moving company fails to address broken items

Denver moving company fails to address broken items

COMPLAINT: Margaret R. Puls, Denver

"Neighbors Moving & Storage was to move my belongings from Lafayette to a storage facility in Denver, then move them to a Denver apartment [about two weeks later]. The entire process has been a disaster. They quoted me $98 an hour for a two-person team and truck, and I agreed to pay an additional $98 for travel charges. They also said they'd honor a five-percent coupon and there wouldn't be a fee for storing my items in their facility as long as they moved my belongings to a new location within 30 days.

"They didn't honor the coupon, charged storage fees, broke my belongings to the point beyond repair, threatened to not deliver my items if I didn't pay, and didn't return phone calls. The driver drove extremely slowly and was rude, sarcastic and complained about his job. He said he wouldn't deliver my things if I didn't sign off on additional charges. I threatened to call the police, and that scared him, so he dropped off my stuff.

"When I unpacked, I discovered numerous broken items, and it was clear it was a result of negligence on the employees' part. They dented file cabinets, scraped folding chairs and cracked a desk rack, among other things. Other wooden furniture has noticeably new scratches and gouges throughout."

DESIRED RESOLUTION: "I'd like a full refund of $1,872."

STATUS: Penalty Box

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!