Denton HVAC contractor, homeowner clear the air

Denton HVAC contractor, homeowner clear the air

Member complaint

I hired Force Home Services in Denton, Texas, to replace my entire HVAC system. The five-hour installation lasted two days. On the morning of the second day, I called their office to express my concerns. The manager said he would come out to check on the work, so I took the afternoon off work. But he never showed up or called to reschedule. They didn’t even leave the unit’s owner’s manual or warranty information.

A local inspector said the work would only pass because my house was built in 1976. If it were newer, he wouldn’t let it slide. The price seemed reasonable at first, but after seeing their work, I realize I overpaid. I want them to remove the HVAC system they installed and provide a $6,000 refund.

Theresa Fox, The Colony, Texas

Provider response

A manager met with the member and reviewed the installation. The installation complied with current codes and the manufacturer’s instructions. The high-efficiency unit we installed is larger than the older one, so it blocked the electric disconnect. We added breakers on the system to bring the unit to code, and those breakers are easily accessible. There were challenges on this job that required additional work to make it right.

Ron Strelke, president

Status

Resolved

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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