Delray Beach flooring contractor took money but never finished job, member says

Delray Beach flooring contractor took money but never finished job, member says

Member complaint

I hired Suncoast Tile & Flooring of Delray Beach, Fla., to tile my 1,200-square-foot condo, including the master bathroom.

We had a sewage leak, and after the insurance claim was paid, Suncoast began the work. They said I would be without a bathroom for a week.

Instead, the bathroom is demolished and partly tiled, and the master bedroom is partly tiled.

They took my money and didn’t buy tile with it. I believe they filed for bankruptcy, and I’m left to pay another company and buy the materials.

I’m crushed that they took my money and lied about buying materials. They knew it was a hardship for my mother and me to live here with this work being done. Now, because of the partly done work, it’s an even bigger mess than when they started.

They kept saying they needed to buy one lot of tile so the materials would be consistent. I’m sorry they’re going through bankruptcy, but I don’t know why they had to take me down with them. I want a $10,000 refund.

Lee Griffin, Boca Raton, Fla.

Status

Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!