D.C. waterproofing poses possible sump pump problem

D.C. waterproofing poses possible sump pump problem

COMPLAINT: Amy Richards, Arlington, Va.

"I hired Aquaguard Waterproofing of Beltsville, Md., to install two sump pumps in my basement.

"I still don't have the battery backups that I ordered, and if I lose power in a storm and need the sump pumps, then I guess I'm out of luck.

"The company doesn't seem to mind that their suppliers have been keeping them waiting, but I do."

DESIRED RESOLUTION: "I want the battery backups."

RESPONSE: John Bryant, owner

"The member's backup system was on back order and she withheld $200 from her balance until the backup system was installed.

"By human error, her request was not fulfilled in a timely manner. Because of this error when we installed the backup system, we allowed her to keep the $200 owed to Aquaguard for her inconvenience."

STATUS: Resolved

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