Dallas remodeling company unaware of homeowner's complaint

Dallas remodeling company unaware of homeowner's complaint

Painting pains

COMPLAINT: Christie Jestis, Euless, Texas

"I hired DFW Home Remodelers to remove paneling from a wall, then retexture and paint it. He removed the paneling without incident, but it was uneven and spotty when he painted over the textured walls. They tried to fix the living room wall, but they never got it right."

DESIRED RESOLUTION: "I'd like a partial refund."

RESPONSE: Tim Bankes, owner, DFW Home Remodelers

"I was never contacted about any further complaint. I went back to try and resolve the issues when I first completed the work, and she was satisfied. I've been in business for four years and have had only a handful of complaints. I apologize for any inconvenience."

STATUS: Stalemate

Cruddy cabinets

COMPLAINT: Shirley Gansser, Keller, Texas

"I hired Rick and Kenia Bunch to do cabinet refacing. Their son, Mickey Aldridge, did the work. He used a sander in the kitchen without covering anything, then said he'd fix it. He came the next day, washed some things, then started sanding again. I had to pay someone else to fix the damage."

DESIRED RESOLUTION: "I want my $2,500 deposit returned, plus a $540 reimbursement for clean-up and repainting."

STATUS: Penalty Box

Penalty Box

Romana Posh Car Wash
Didn't address Sharon Cline's complaint regarding her car's bumper she says was ripped off while using their car wash. Third month in the box.

ABH Property Services
Didn't respond to Beverly Evans' request to replace appliances she says are faulty. Third month in the box.

Heaven on Earth Landscaping
Didn't respond to Mary-Ann Ferguson's request to replace dead trees she says are under warranty. Second month in the box.

Weatherford Roofing
Hasn't addressed Iris Porta's complaint about ceiling lights she says they knocked down. Second month in the box.

Rick and Kenia Bunch
Hasn't responded to Shirley Gansser's request for a refund for cabinet work she says left her kitchen a mess. First month in the box.

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