Dallas plumber resolves bathtub clog complaint
COMPLAINT: Tricia Vander Woude, Mesquite, Texas
"I hired Roto Rooter Plumbing & Drain Service to unclog my bathtub and toilet. Their technician explained what he was going to do and gave me the price for both. I approved the cost.
"He did get the toilet working; however, the tub was not fixed at all. When I called them back, they said there would be an additional charge for the work. I told them they were both supposed to be fixed, and they claimed that the tub would be extra."
DESIRED RESOLUTION: "I would like them to either come out and unclog my tub or refund half of the money I paid, since the quote was for both jobs at the time of service."
RESPONSE: Linda Davis, administrator supervisor, Roto Rooter Plumbing & Drain Service
"We apologize for the inconvenience to this customer, and will unclog her tub and offer her a free gallon of bio rooter product for her drains."
Dallas Penalty Box
Cartier Pool And Spa
Failed to respond to Claudia Humphries' request that they reimburse advance payment for pool maintenance she says was never done.
Did not reply to Kathy Cagle's request that they pay to redo a patio painting job she says was poorly done.
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Ashley Home Furniture Stores
[502 Fountain Parkway, Grand Prairie]