Dallas home security company creates window leak
COMPLAINT: Kevin Henry, Azle, Texas
"ASG Security in Irving installed a security system in my newly-constructed house. The installer incorrectly placed the window sensors in 20 vinyl windows. Because of this, water leaked into the new insulation and sheetrock. Now mold and mildew are coming through the new paint."
Rick and Kenia Bunch
Haven't responded to Shirley Gansser's request for a refund for cabinet work she says left her kitchen a mess. Third month in the box.
Ddidn't respond to Deidra King's request for payment for items she says were ruined by paint. Second month in the box.
ASG Security [Irving]
Failed to respond to Kevin Henry's request to replace window sensors he says they incorrectly installed. First month in the box.
DESIRED RESOLUTION: "I would like ASG Security to replace all the windows with the incorrectly installed sensors and replace the paint, sheetrock, insulation and trim."
STATUS: Penalty Box
COMPLAINT: Patricia Brandon, Aubrey, Texas
"I hired Flooring America in Denton to replace my carpet. The installation and customer service were terrible. The workman vomited in the bathroom and didn't tell me. They cut the carpet crookedly in spots and left gaps between the trim and flooring. They promised to fix it but have not."
DESIRED RESOLUTION: "I want Flooring America to do the job right."
Editor's note: Flooring America responded to the complaint and the member considers the case resolved.