Dallas home security company creates window leak

Dallas home security company creates window leak

Security slip-up

COMPLAINT: Kevin Henry, Azle, Texas

"ASG Security in Irving installed a security system in my newly-constructed house. The installer incorrectly placed the window sensors in 20 vinyl windows. Because of this, water leaked into the new insulation and sheetrock. Now mold and mildew are coming through the new paint."

DESIRED RESOLUTION: "I would like ASG Security to replace all the windows with the incorrectly installed sensors and replace the paint, sheetrock, insulation and trim."

STATUS: Penalty Box

Carpet catastrophe

COMPLAINT: Patricia Brandon, Aubrey, Texas

"I hired Flooring America in Denton to replace my carpet. The installation and customer service were terrible. The workman vomited in the bathroom and didn't tell me. They cut the carpet crookedly in spots and left gaps between the trim and flooring. They promised to fix it but have not."

DESIRED RESOLUTION: "I want Flooring America to do the job right."

STATUS: Resolved

Editor's note: Flooring America responded to the complaint and the member considers the case resolved.

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