Anonymous reviews are Internet graffiti.  Angie's List has real reviews from real people.

What is Angie's List?

Angie’s List is the trusted site where more than 2 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Answers

Ask a question on any topic covered by Angie's List and see responses from expert service providers and other homeowners with advice to share.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!

Dallas dog trainer accused of dropping the ball

COMPLAINT: Beryl Saucer, Dallas

“I hired Man’s Best Friend to train my dog, Scout. I paid them $2,000 and left him with them for two weeks.

"When I picked him up, he was still aggressive and poorly trained. The trainer then missed two scheduled home training sessions.

"The company assigned a new trainer, who made one home visit but hasn’t followed up since.”

DESIRED RESOLUTION: “I want a $2,000 refund.”

RESPONSE: Jamie Marsh, regional operations manager, Man’s Best Friend

“Mrs. Saucer has very legitimate concerns about being stood up twice. I sent Bryan Black, our assistant manager, to continue the training.

"However, one of our trainers was severely bitten by a dog, and Mr. Black had to cover his workload as well.

"Unfortunately, we have not met Mrs. Saucer’s expectations. We are willing to offer a full refund, minus two weeks’ boarding expenses.”

STATUS: Resolved


Add comment