Customers fetch stellar service from Charlotte pet sitter

Customers fetch stellar service from Charlotte pet sitter

Since moving to Charlotte nearly 19 years ago, Anne-Louise Hyatt has owned numerous cats, including her current brood of four 8-year-old littermates. All along, however, she’s relied on just one pet-sitting service: For Pet Sake.

“I’m absolutely thrilled with them,” Hyatt says. “They’re so professional and well organized, and they come through in a pinch since I’ve been a customer for years.

”She recalls, for instance, 
the time her mother needed a heart bypass surgery, and she had to leave town on short notice. They worked her in, and as always, left detailed notes about their visits.

Dedicated customers like Hyatt have helped owner Wendy Wilson grow the pet-sitting business from a one-woman agency started in 1989 to more than two dozen pet sitters today covering south Charlotte and surrounding areas.

2012 Angie's List Super Service Award winner: For Pet Sake

Owner Wendy Wilson, who opened her business in 1989, has earned the Super Service Award for Animal & House Sitting in 2002, 2003, 2004, 2005, 2006, 2011 and 2012.

“A lot of people thought it wouldn’t succeed because there weren’t other people out there doing it,” recalls Wilson, who came up with the idea after working in a series of businesses and industries, ranging from teaching to tennis coaching. “I thought there has to be a market for it because people love their pets and want to know when they travel someone is coming in and caring for their pets.”

Wilson shares her customers’ love of animals, and has two dogs of her own, Tucker and Kane, and one recently deceased cat, Sassy.

As a child, she brought home numerous strays to rescue, and in her current home’s wooded backyard, she leaves food for deer, birds and squirrels, among other animals. For Pet Sake sitters handle an assortment of pets as well, including birds, rabbits, guinea pigs and mice.

Wilson, who no longer performs the daily walks but instead manages the business with the help of two office assistants, looks for the same innate passion for animals in those she hires. In addition to checking backgrounds, she trains the pet sitters in techniques and periodically surveys clients or shows up unannounced on assignment to maintain quality.

“My basic question is, would I use this person to take care of my pets, in my home when I’m gone?” she says. “If they don’t meet that test, they won’t be on my service.”

Hilda Diaz of Charlotte uses the pet-sitting service to care for her 11-year-old Maltese, Oliver, while she travels for work.

“My dog is very spoiled, and I wanted someone who was going to take care of him very well,” she says. Between pictures, texts and written notes about the visits, she trusts Wilson and her regular sitter. “You don’t have to worry about your pet,” she says. 
“If they say they’re going to be there, they’re going to be there. 
It gives you peace of mind.”

The Super Service Award recognizes contractors and health care providers that have maintained a stellar service rating on Angie’s List throughout the past year. Be sure to always check the List before hiring, however, as ratings can and do change.

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Marti Knowles bonds with Jake, Angie's List member Karen Porter's golden retriever, during an overnight pet-sitting job. (Photo courtesy of Marti Knowles)
Marti Knowles bonds with Jake, Angie's List member Karen Porter's golden retriever, during an overnight pet-sitting job. (Photo courtesy of Marti Knowles)

Marti Knowles started I Love Pets, an Angie's List award-winning pet sitter in Indianapolis, with a goal of serving her customers day or night. Members have rewarded her efforts with multiple Super Service Awards.

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