Customer wants warranty for pool renovation

Customer wants warranty for pool renovation

COMPLAINT: Bradford Brunson, San Antonio, Texas

"I hired Anaqua Pools of Converse, Texas, to do a complete in-ground pool renovation before my wife's birthday party, which was two weeks away. The owner, Dan Lammay, told me he could complete the entire job in a week, and he gave us a fair cost estimate. There were numerous cancellations and delays, and he missed the deadline. My wife and I lost time from our jobs due to the cancellations and no-shows.

"After I gave him his final check, he would not answer my calls or e-mails, and when I complained, he refused to provide me with the written manufacturer's 10-year warranty. We have had problems with the plaster and other renovations issues since they left the job, and there is no evidence of effort on their part to address these problems."

DESIRED RESOLUTION: "At this point, all I want is my agreed-upon written product warranty."

STATUS: Penalty Box

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Most manufacture warranties on equipment ie, pump, filter, and other usually is only one yr. His hands are tied.

SAndra Klingler


We had a similar problem, with the constant cancellation and delays, one week to replaster and tile turned in to 3 months, and he left all his tools and mess for over 2 months, we also paid for a new light and timer and sand filter , which he never delivered, and we can not get our money back,which is over $500.00, he won't return calls, I have turned him in to the better business bureau.

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