Customer wants warranty applied to sagging sofas

COMPLAINT: Karen Kane, Dublin, Ohio

"I bought a couch and a love seat from Macy's at 4141 Easton Loop E. in Columbus [Ohio]. Two years later, the furniture, which was still under warranty, started sagging.

"I called Macy's, and they sent someone out. The repairman told me that I [caused] it, and that he couldn't do anything else for me. I had another company come out, and they said they would have approved my warranty."

DESIRED RESOLUTION: "I want the sofa and love seat properly repaired so further damage will not occur. If not, I'm requesting a refund of the purchase price."

STATUS: Penalty Box

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