Customer wants refund for water heater repair

Customer wants refund for water heater repair

COMPLAINT: Nicki Ramos, La Quinta, Calif.

"After Benjamin Franklin of Riverside [Calif.] serviced my water heater, I started to have problems. They came back and said there was a problem with a valve and replaced it. I trusted this would fix the problem, but it caused a flood. I spoke with the manager, who said they couldn't do anything because my water heater was 15 years old. They said I would have to replace the water heater and hung up on me."

DESIRED RESOLUTION: "I would like a refund of what I paid them and to be reimbursed for what I paid to repair the damage the leak caused."

STATUS: Stalemate

Editor's note: Both sides could not agree to a resolution in this case. However, Benjamin Franklin chose not to publish a response.

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