Customer wants refund for refrigerator repair

Customer wants refund for refrigerator repair

COMPLAINT: Gina Farrell, San Antonio

"I called Appliance Doctor of San Antonio to repair my refrigerator. They said it was a temperature control problem and that the water chiller was frozen. Within a day, they replaced it for $194 and said it would thaw out in a week. After a week, it was still frozen. They came back out and made some adjustments, but I'm still having that issue. They have not called me back."

DESIRED RESOLUTION: "I would like for them to fix the problem or return my money."

RESPONSE: Gilbert Balderas, owner, Appliance Doctor

"We are working with the customer to fix the problem."

STATUS: Resolved

Editor's note: Farrell informed Angie's List that Balderas agreed to refund her money.


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