Customer wants $17,000 refund for kitchen remodel

Customer wants $17,000 refund for kitchen remodel

COMPLAINT: Janet Sansone, Oak Park, Ill.

"I hired REarrange of Chicago to remodel my kitchen. I paid $17,000 in advance for a kitchen cabinet, back door, sink, faucet, window treatments and framing for three pieces of art. The deadline for delivery came and went, and the pieces never arrived. My phone calls were not answered. REarrange has not returned the money or artwork, despite numerous requests."

DESIRED RESOLUTION: "I request that the $17,000 I paid in advance be returned, and I want my art pieces back."

STATUS: Penalty Box


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