Customer waiting for response on bathroom remodel

Customer waiting for response on bathroom remodel

COMPLAINT: Sheila Malcolm, San Antonio

"I hired Dynasty Decks & Spas of San Antonio for a bathroom remodel. I signed a contract and gave a $100 down payment. After not being able to contact them for some time, I interviewed another company for the job. Dynasty called me shortly before the other job was supposed to begin. I told them I thought the contract was abandoned and asked them to refund my deposit. She said someone would get back with me, but to date, I have not received a response."

DESIRED RESOLUTION: "Return of the $100 deposit."

STATUS: Penalty Box

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