Customer Service Effect of Graying Workforce, Hiring tips

Customer Service Effect of Graying Workforce, Hiring tips

Angie's List surveyed nearly 500 service companies across the country and asked business owners how they will cope with the graying workforce.

  • 45 percent said there is a shortage of workers who want to enter their field
  • 62 percent plan to pass costs on to consumers if they have to pay more to retain or train workers
  • 32 percent are taking steps to prepare for a transition from a graying workforce to less experienced employees

A recent global poll of business owners showed skilled trades at the top of the most-wanted list. The Angie’s List poll revealed a shared frustration amongst business owners in need of qualified candidates for jobs in the carpentry, electrical, masonry, plumbing and welding trades.

Angie’s List recommends finding a contractor with whom you can build a long-term relationship. 6 tips to hire a quality contractor:

  1. Check Angie’s List for ratings and reviews of contractors in the area.
  2. Do your research. Don’t just hire based on a conversation. Check the performance record of the contractor you plan to hire. If your contractor balks at providing references, move to the next one on your list.
  3. Check references: Get names of previous customers and find out if they were pleased with the work and the timeline of the project, as well as if they’d hire the contractor again. Get the names of subcontractors and ask if they work with the contractor often and if the contractor pays on time.
  4. Get contact info: Be cautious of contractors who give you a post office box with no street address, or use only an answering service.
  5. Look into licensure: Some states or cities have no licensing requirements for contractors, which can make it difficult for homeowners to check up on contractors before they hire. Don’t rely on the contractor’s word to know whether his or her license is valid: check it out through the appropriate agency. Angie’s List members have access to a list of sites where you can check the licensure status of service providers. Check the status of the contractor’s bonding and liability insurance coverage too.
  6. Know your payment options. Never pay for a project with cash; always use a credit card so you have recourse in case something goes wrong. Before you sign off and make the final payment, check that the work is complete.

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