Customer says Henderson auto service’s tuneup and inspection caused bad brakes

Customer says Henderson auto service’s tuneup and inspection caused bad brakes

Member complaint

I hired Purrfect Auto Service of Henderson, Nev., for a tuneup and inspection on my car. After they did the work, my emergency brakes weren’t working and the front brakes were spongy. My husband almost got into an accident twice on one rainy night because of the brakes.

I called Todd, the manager, but he was in denial and getting defensive. He also put the wrong VIN on my smog certificate. I had other mechanics take a look, and they told me they had either used too much pressure during the fluid change or failed to bleed the brakes, both of which would cause braking problems.

I would like them to provide a $209 refund, reimburse us for the repairs by our mechanic, and compensation for the loss of the use of our car for 17 days.

Kezia Lounel Badulid, Las Vegas

Status

Penalty Box

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