Customer says Austin dry cleaner ignored complaint

Customer says Austin dry cleaner ignored complaint

Member complaint

I took my clothes to Reid’s Cleaners & Laundry’s Far West location in Austin, Texas for dry cleaning.

I’ve used them for about four years and have given them thousands of dollars worth of business.

When I picked up my shirts during a recent visit, I noticed that one was stained with a black gummy oil on the sleeves. I took it back and the lady at the desk was apologetic. When I asked for some kind of compensation, she said a manager would contact me.

It’s been three months and I still haven’t heard anything. I want a $30 refund for the damaged shirt.

Ernesto Gonzalez, Austin


Penalty box

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