Customer pines for missing furniture, receives refund

Customer pines for missing furniture, receives refund

COMPLAINT: Lucinda Williams, Charlotte, N.C.

"I ordered six pine chairs and one 6-foot pine farm table from European Antique Pine Wherehouse in Roswell [Ga.]. I sent an $855 deposit to the company and they cashed it, but I received no furniture. Later, the business offered a refund on the order, which I accepted.

"Now, the business refuses any contact with me. I have tried on numerous occasions to leave phone messages and e-mails that have gone unreturned."

DESIRED RESOLUTION: "A full refund of the $855 deposit."

STATUS: Resolved


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