Customer leaks allegations of plumbing problems

Customer leaks allegations of plumbing problems

COMPLAINT: AnnCatherine Downing, Indianapolis

"My home warranty company dispatched a representative from Plumbing Pros Inc. in Indianapolis to my home for a leak. The Plumbing Pros employee stated in documentation from the warranty company that the leak was due to faulty tile, not the plumbing. This was incorrect.

"After the repairs, which weren't covered by the warranty, the leak remained and there was continued damage. A second plumber, also sent out by the warranty company, determined the actual issue was a hole in the drainage pipe. Plumbing Pros' errant advice resulted in a $980 repair that wasn't required and more than two months without the use of my master shower. I've tried to resolve this amicably, but the company has not taken responsibility and is unavailable to discuss the situation, even with warranty company personnel."

DESIRED RESOLUTION: "I require reimbursement totaling $980."

STATUS: Penalty Box


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