Customer concerned about rust spots on pool surface
COMPLAINT: Kathy Bailey, St. Petersburg, Fla.
"I hired Pinellas Marcite Finishers to resurface my swimming pool. They were very prompt in responding to phone calls and getting the project completed, but once the job was done, they were terrible at returning phone calls.
"The application was done well and looked good at first. But a few months later, black spots and rust spots began to appear throughout the pool. I placed four phone calls to them regarding the problem. They responded to two of them and said they'd look at the pool.
"I haven't seen or heard from them since that conversation."
DESIRED RESOLUTION: "I would like the company to either remove the spots or redo the entire pool surface."
RESPONSE: Sue Fortenbery, owner, Pinellas Marcite Finishers
"The member has tiny dots of rust on the new pool finish. I showed her how it would buff off. The dots will be removed as soon as the pool water is warm enough to send a diver into the pool."