Customer claims window treatment results in poor fit

Customer claims window treatment results in poor fit

COMPLAINT: Mary Shepherd, Stoughton, Mass.

"Blinds To Go in Stoughton installed five vertical blinds in my townhouse. On two of the blinds, the cords are too long. The store's solution is to take the blinds down and install new blinds. I don't want to go through the hassle of having the blinds removed and reinstalled, so the issue has never been resolved.

"Also, when I ordered the blinds, the salesperson told me that if any of the tabs the blind slats fit into break, I could pick up some metal braces from them for free. I've since had three tabs break, but when I went to the store to get some metal braces, I was told they were no longer free and that those parts weren't under warranty."

DESIRED RESOLUTION: "I want the cords to fit properly, and two packages of the metal braces."

RESPONSE: Karen Earle, manager, Blinds To Go

"According to the complaint, we did offer to repair the product. We're still willing to take down the blinds and repair the cords. The braces are no longer an item that are given away for free. Every order now comes with some included instead - we do have extra available [for purchase] if necessary. The slats breaking is due to normal wear and tear and isn't covered under the warranty."

STATUS: Stalemate


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Jeff

Subject:

Looks like this guy is looking for something to complain about. I will never understand why people feel that it's OK to mistreat others! Get a life Buddy!

Ben Strange

Subject:

been in window covering business for 34 years. cords too long can be cut from the headrail and shorten, no problem. slats can break if vertical isnt pulled back before going through the door. if the slat holder break in the headrail can be replace. depending on the brand, this is a no charge item. some slat holders are snapped in and very easy to replace. there should be a warranty and taken care of now. to blinds to go just make the customer satified. this is a no heart surgery

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