Customer claims victim to wrong wireless billing

Customer claims victim to wrong wireless billing

COMPLAINT: Frieda Galipp, St. Louis

"AT&T Wireless provided my cell phone, Internet and landline service. I wrote a check to terminate the service and pay the remaining balance. A few weeks later, I received a check for overpayment.

"Then, two weeks later, I received another bill. I thought the company made a mistake because I closed my account. But a debt collection company contacted me for the amount due, which I ended up paying with my credit card. AT&T says it lost my original termination payment, but my bank says the charge went through."

DESIRED RESOLUTION: "I want a $173.31 refund, which includes the erroneous charge of $162.36 and the $10.95 charge by the debt collection company."

STATUS: Penalty Box

New to the St. Louis Penalty Box

Weber Custom Woodworking

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