Customer claims Chicago-area dry cleaner ruined his tie
JBK Construction Inc.
Didn't respond to David Lovely's compensation request for what he says was unsatisfactory flooring installation work.
Kely Discount Cleaners
Never responded to Matt Borden's complaint about not receiving monetary compensation for a tie he says the company ruined while trying to remove a stain.
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COMPLAINT: Matt Borden, Evanston, Ill.
"I brought in a tie to be cleaned at Kely Discount Cleaners. It had a small stain, which I pointed out. I returned a few days later to pick it up, and noticed the stain was still there. They said they would try again.
"A week later I went back and the original stain was there, plus new stains and some damage to the material. I was horrified. I discussed this with the person at the counter and she admitted the tie didn't look like that when I first brought it in.
"I asked to speak to the owner or manager, but I was told he'd be in later and call me. The call never came. I called back over several days, always leaving messages and always retelling the story. The owner or manager never returned my calls.
"Finally I went back and he looked at my tie. He said he didn't know what it looked like before, and he couldn't know if it was already damaged. I asked for my money back, $2.25, and received it.
"I pointed to the 'satisfaction guaranteed' sign hanging in the store, which promises $25 to $50 for damaged articles and asked for compensation. He refused.
"He never called again, never returned any messages and never took responsibility for ruining my nice tie."
DESIRED RESOLUTION: "I seek the maximum monetary amount as stated in their policy for damaged articles."
STATUS: Penalty Box