Cracking deck wood prompts Salem homeowner's complaint
Right Turn Construction Inc.
Never responded to Jennifer Lloyd's request to have the cracking wood boards on her deck replaced.
Failed to respond to Susan Caven's request for a refund or to have her patio fixed, due to a faux paint process she says failed before the end of its warranty.
Also in the box...
[18000 SE 82nd Ave., Portland]
COMPLAINT: Jennifer Lloyd, Salem, Ore.
"After two months, I noticed several boards had developed long cracks, and there were areas where the surface was peeling and warping.
"I had been told this hardwood doesn't even require treatment with a wood preservative in order to remain in good shape for 20-some years. I immediately began efforts to contact Right Turn, through Kevin Krieger, the project manager.
"He admitted the boards shouldn't be doing that. A few weeks later, a man replaced some of the boards, suggesting they may have been installed by someone who had failed to pre-drill holes.
"There are still four or five boards that have this problem, and I am concerned about the long-term integrity of the deck.
"The company warranties both labor and materials for 10 years. I believe I'm entitled to the high-quality deck I paid for."
DESIRED RESOLUTION: "I would like Right Turn to pre-drill holes in and replace the boards that show cracking."
STATUS: Penalty Box