Cracked concrete causes concerns

Cracked concrete causes concerns

COMPLAINT: Gwendolyn Dildy, Olympia Fields, Ill.
"I hired American Concrete Raising to raise six concrete slabs on my patio. I'm not happy with the overall appearance of the work. One of the slabs encased a tree, and I wasn't informed it would be a problem to raise this slab and it cracked in two places. One of the cracks is very bad. They informed me the concrete was already cracked, which isn't true. There are also two hairline cracks on another slab."

DESIRED RESOLUTION: "I'd like a full $1,100 refund."

RESPONSE: Jim Gyory, president, American Concrete Raising
"The member's patio had joints filled with a cement-like material. I explained that the joints would need to be saw-cut, because the slabs need to be free to move when we raise it. She didn't like hearing this and requested we try to raise the slabs without cutting them. The member then asked if we could patch the joints, which I did reluctantly and didn't charge her for. Concrete expands and contracts, and a patch will break or pop out, which is exactly what happened. It's also important to note that the member signed a contract agreeing to the terms and conditions, which state that fractures and cracks can occur in concrete, and that patching can't be guaranteed."

STATUS: Stalemate


More Like This

Consider hiring an Atlanta drywall contractor for large repairs

3444901.1.jpg

If your skills are limited, consider hiring a drywall contractor to fix large holes. (Photo courtesy of Andrew Katz)
If your skills are limited, consider hiring a drywall contractor to fix large holes. (Photo courtesy of Andrew Katz)

An Atlanta drywall contractor can safely and efficiently repair larger holes in drywall.

Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!