Cracked concrete causes concerns
Failed to respond to Rosemary Henik's request for a refund on what she says was an unsatisfactory basement floor recoating. First month in the Box.
Didn't respond to Stephanie Adamany's complaint regarding what she says was poor workmanship on her roof. First month in the Box.
COMPLAINT: Gwendolyn Dildy, Olympia Fields, Ill.
"I hired American Concrete Raising to raise six concrete slabs on my patio. I'm not happy with the overall appearance of the work. One of the slabs encased a tree, and I wasn't informed it would be a problem to raise this slab and it cracked in two places. One of the cracks is very bad. They informed me the concrete was already cracked, which isn't true. There are also two hairline cracks on another slab."
DESIRED RESOLUTION: "I'd like a full $1,100 refund."
RESPONSE: Jim Gyory, president, American Concrete Raising
"The member's patio had joints filled with a cement-like material. I explained that the joints would need to be saw-cut, because the slabs need to be free to move when we raise it. She didn't like hearing this and requested we try to raise the slabs without cutting them. The member then asked if we could patch the joints, which I did reluctantly and didn't charge her for. Concrete expands and contracts, and a patch will break or pop out, which is exactly what happened. It's also important to note that the member signed a contract agreeing to the terms and conditions, which state that fractures and cracks can occur in concrete, and that patching can't be guaranteed."