Cracked Charlotte spa puts quality into question
A Christian Touch Services
Did not respond to Jason Brasile's complaint that movers damaged his furniture.
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COMPLAINT: Bill Ardem, Charlotte, N.C.
"However, three years after the installation, there are large cracks forming in the spa and it's leaking. I would like for them to come out and tell me how to fix this and whether this is a structural problem that would be covered under the lifetime warranty.
"I've been trying to contact them now for a month, and they have failed to return any phone call. Until now, we have been pleased with the quality of the final product, although at this point I am a little concerned about the integrity of the pool's shell.
"They were pleasant to deal with, but I am very disappointed by their lack of response."
DESIRED RESOLUTION: "I would like them to examine the spa, determine how extensive a problem it is, and repair it if it's covered under warranty."
Editor's note: The member informed Angie's List the complaint has been resolved.